Onboarding service provider | Home service | Redesign | UI&UX
On boarding // Home service 👨🔧
Problem statement
How can we make the onboarding process simpler on the platform for tradies, less tedious, and more self-helpful?
Role
Lead the UI front with a design team based out of the UK and develop the design system.
Goal
Simplify the current document and certification upload for the users.
Approach and touch points
User journey
User research
Wireframes
User testing
Design
Learning
Managing the time difference and understanding user based in UK.
Challenge
The biggest challenge was the legal aspect of approving the documentation uploaded by the tradie.
Result
Tradie on platform increased by 25%.
The number of support calls decreased by 10%.
Deliverable
Case study available on request
