Frontline operational app | Mobile application | Redesign | UI&UX
KnowApp // Frontline Operational app 👷
Problem Statement
Single mobile application for front-line operational needs like staffing schedules, digital notice boards, mobile training, audits & safety, and checklists & forms. Improve the overall user interface and user experience of the app.
Role
Single 🎨 designers for one month time line. Improve the UI and UX of the current application
Approach
Asking the question!
What exactly is Know App?
What are the pain points of the current platform?
What will success look like?
Do we have web application?
First look at older design
What will be the design challenges?
What was the design approach thought about?
Missing Thumb rule for navigation
What design system components are we working with?
What are my design constraints, if any?
Do we maintain different design systems to iOS and Android? Why?
Red Allert!
Uh oh! moment
Android and iOS version of product were delivering completely different features with inconsistent user behaviour
Team meeting
Discussion with the team 🙋
Decided on the need for a workshop to prioritise the feature and road map for the product.
Other takeaways
- Testing strategy
- Harmonise design library
Time to start designing
Bring the same components to Android and iOS
Clean up the design library.
Build a component library and walk through with developers.
Walk-through of design with founder and developers
Harmonise the user flow on the app.
Introduction of bottom navigation
Validation
Testing begins!👨🔬
Testing was done on a few of the main flows of the app with three sets of users.
Method used: Gorilla testing and moderated in person.
🥁Grand Finale!🥁
Take away from the research and design revision
White space is your friend.
Multilanguage support
Users cared only about completing tasks as they were mandatory.
Introduce gamification for users.
People in Chennai love their coffee ☕
